Industry solution
Shipment tracking from label created to proof of delivery
Logistics flows — dispatch, in-transit updates, failed attempts, and delivery confirmation across SMS, WhatsApp, and RCS.
The problem
Recipients call drivers for ETA. WMS events trigger manual SMS from ops. Failed delivery attempts lack structured follow-up.
How Converix helps
Webhook-driven journeys: label created → dispatch on WhatsApp → RCS tracking card → SMS for failed attempt → POD confirmation with feedback.
Common plays in logistics & transport
- Label created SMS with tracking opt-in
- Dispatch notification on WhatsApp
- In-transit RCS with live track button
- Failed attempt → two-way SMS reschedule
- Delivered → POD + recipient confirm
Workflow
Step through a cross-channel flow for this industry.
Shipment created to delivered — SMS, WhatsApp, and RCS in one tracking flow
Converix orchestrates
WMS webhook · start tracking journey
Outcome
Recipient tracks shipment and confirms delivery window without calling the driver
CityCare
Appointment reminder
Shipment SHP-9912 created. Pickup scheduled today. Track updates on WhatsApp or SMS.
- Sending
- Sent
- Delivered
- Read
- Replied
Event
Label created
Customer state
Awaiting pickup
Step 1 of 5: Created · SMS
Platform capabilities
- Webhook triggers from TMS/WMS
- RCS rich cards for tracking
- Two-way SMS for delivery preferences
- Journey goals for successful POD
- Channel fallback if RCS unavailable
Compliance & rollout notes
- Transactional templates for shipment updates
- Recipient opt-out handling on promotional cross-sell
More industries
Retail & e-commerce
Order confirmations, shipping alerts, and delivery tracking — orchestrated from one workspace.
Healthcare
Appointment lifecycle flows — confirmations, reminders, rescheduling, and follow-ups on SMS, WhatsApp, and email.
Banking & fintech
Authentication and payment flows — OTP over SMS, confirmations on WhatsApp, receipts by email.
Logistics & transport
Shape logistics & transport workflows during early access
Join the waitlist to influence journeys, inbox, and channel orchestration for your industry.