Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your information.
Introduction
At Converix AI, we understand that privacy is fundamental to trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Communications Platform as a Service (CPaaS).
We are committed to protecting your privacy and being transparent about our data practices. This policy applies to all users of our platform, whether you're a customer, end-user, or visitor to our website.
By using our services, you consent to the collection and use of information in accordance with this policy. If you have any questions about this Privacy Policy, please contact us at [email protected].
Information We Collect
- Account information (name, email, phone number)
- Usage data and analytics
- Communication content and metadata
- Technical information (IP address, browser type)
- Cookies and similar tracking technologies
How We Use Your Information
- Provide and improve our services
- Process and deliver communications
- Analyze usage patterns and performance
- Provide customer support
- Send service-related notifications
- Comply with legal obligations
Data Protection
- End-to-end encryption for all communications
- SOC 2 Type II compliance
- Regular security audits and penetration testing
- Data minimization principles
- Secure data centers with 24/7 monitoring
- Employee security training and access controls
Data Sharing
- We never sell your personal data
- Limited sharing with trusted service providers
- Legal compliance when required by law
- Business transfers (with user notification)
- Explicit consent for any other sharing
Your Rights
- Access your personal data
- Correct inaccurate information
- Delete your account and data
- Export your data
- Opt-out of marketing communications
- Request data processing restrictions
Global Compliance
- GDPR compliance for EU users
- CCPA compliance for California residents
- PIPEDA compliance for Canadian users
- Data localization where required
- Regular compliance audits
Contact Us
If you have any questions about this Privacy Policy, our data practices, or would like to exercise your privacy rights, please don't hesitate to contact us:
Address
Converix AI, Pvt. Ltd.
Andhra Pradesh
India
We will respond to your inquiry within 30 days. For urgent privacy matters, please mark your email as "URGENT PRIVACY REQUEST" in the subject line.