Engage
Route inbound WhatsApp into a shared inbox
Every inbound WhatsApp message lands in a team inbox — assign, collaborate, and never lose context.
The problem
Support agents work from personal phones or scattered tools. Conversations get dropped, SLAs slip, and managers can’t see queue health.
How Converix helps
Connect WhatsApp Business numbers, route inbound session messages to a unified inbox with open/unassigned/mine views, and assign conversations in real time.
How teams run this play
- Step 1
Connect WABA via Embedded Signup and verify your numbers.
- Step 2
Enable the shared inbox and invite support teammates with roles.
- Step 3
Inbound messages appear instantly; assign from unassigned queue.
- Step 4
Use tags and notes; escalate to journeys or workflows when needed.
Platform features used
- Unified inbox
- Assignment & queues
- WhatsApp session messaging
- Team roles
- Real-time updates
Outcomes
- One queue for all WhatsApp support
- Clear ownership and SLA visibility
- Context preserved across handoffs
More use cases
Engage
WhatsApp offer campaigns
Pick a segment, attach an approved template, schedule for today, and track reads and replies in one workspace.
Engage
SMS service alerts
Broadcast operational alerts over DLT-approved SMS templates to the right customer segment in minutes.
Automate
Signup nurture journeys
Welcome, educate, and convert new users with a visual journey — waits, replies, and branches included.
Explore this workflow during early access
Join the waitlist to shape inbox, journeys, and channel workflows.