Automate
Nurture new signups with a multi-step journey
Welcome, educate, and convert new users with a visual journey — waits, replies, and branches included.
The problem
A single welcome email or SMS isn’t enough. Product-led teams need timed follow-ups, channel switches, and reply-based routing without engineering sprints.
How Converix helps
Start from a signup trigger, send WhatsApp or email, wait for engagement, branch on replies, and measure goal completion — all in the journey canvas.
How teams run this play
- Step 1
Entry trigger: new contact tagged from signup or API webhook.
- Step 2
Day 0: WhatsApp utility template with getting-started link.
- Step 3
Wait 2 days; if no reply, send SMS reminder; if reply, route to sales inbox.
- Step 4
A/B test message copy and track which path hits your activation goal.
Platform features used
- Journey canvas builder
- Wait & wait-for-reply nodes
- A/B splits & goals
- Cross-channel sends
- Journey analytics
Outcomes
- Higher activation without custom code
- Reply-aware routing to humans when needed
- Experimentation built into the flow
More use cases
Engage
WhatsApp offer campaigns
Pick a segment, attach an approved template, schedule for today, and track reads and replies in one workspace.
Engage
SMS service alerts
Broadcast operational alerts over DLT-approved SMS templates to the right customer segment in minutes.
Engage
WhatsApp shared inbox
Every inbound WhatsApp message lands in a team inbox — assign, collaborate, and never lose context.
Explore this workflow during early access
Join the waitlist to shape inbox, journeys, and channel workflows.