Use cases
Communication workflows
Explore workflows by industry — then dive into detailed playbooks.
Select your industry
Select an industry and step through a cross-channel workflow.
Order journey across WhatsApp, SMS, and RCS — one orchestrated thread
Converix orchestrates
Start order journey · attach customer + cart context
Outcome
Customer tracks order and gets rich delivery updates without calling support
Welcome to your new account
onboarding
10:02 AMto me
Thanks for your order #4821. We're preparing 2 items for shipment. You'll get updates on WhatsApp and SMS.
- Sending
- Sent
- Delivered
- Read
- Replied
Event
Order placed
Customer state
Awaiting confirmation
Step 1 of 5: Placed · Email
Mobile preview
E-commerce order confirmation on WhatsApp.
Store Updates
Business account · Example
Your order #4821 has been confirmed.
Expected delivery: Friday
Can I change the delivery address?
- Sending
- Sent
- Delivered
- Read
- Replied
Detailed playbooks
Engage · Example
WhatsApp offer campaigns
Launch a WhatsApp offer to a tagged list this afternoon
Read playbookEngage · Example
SMS service alerts
Alert customers on SMS when a service is down
Read playbookAutomate · Example
Signup nurture journeys
Nurture new signups with a multi-step journey
Read playbookEngage · Example
WhatsApp shared inbox
Route inbound WhatsApp into a shared inbox
Read playbookInsights · Example
Channel performance reports
Watch delivery and reply rates by channel
Read playbookWant to see where Converix could fit your communication workflow?
We're in product development and preparing for early access. Request a spot or explore becoming a design partner.