Converix AI
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Industry solution

Order updates and cart recovery across WhatsApp, SMS, and RCS

Order confirmations, shipping alerts, and delivery tracking — orchestrated from one workspace.

WhatsAppSMSRCSEmail
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The problem

Retail teams run separate tools for email receipts, WhatsApp support, and SMS shipping alerts. Customers repeat order numbers; agents lack shared context.

How Converix helps

Converix connects order events to journeys that pick the right channel — utility WhatsApp for confirmation, SMS for transit, RCS for rich tracking — with one customer thread.

Common plays in retail & e-commerce

  • Order placed → email + WhatsApp confirmation
  • Shipped → SMS with tracking link
  • Out for delivery → RCS card with ETA
  • Delivered → WhatsApp + review prompt
  • Abandoned cart → tagged segment + template campaign

Workflow

Step through a cross-channel flow for this industry.

Order journey across WhatsApp, SMS, and RCS — one orchestrated thread

Converix orchestrates

Start order journey · attach customer + cart context

Outcome

Customer tracks order and gets rich delivery updates without calling support

9:41

Welcome to your new account

ON

onboarding

10:02 AM

to me

Thanks for your order #4821. We're preparing 2 items for shipment. You'll get updates on WhatsApp and SMS.

Complete setup
  1. Sending
  2. Sent
  3. Delivered
  4. Read
  5. Replied

Event

Order placed

Customer state

Awaiting confirmation

Step 1 of 5: Placed · Email

Platform capabilities

  • Customer journeys with channel branches
  • Approved WhatsApp templates
  • DLT-ready SMS sender IDs
  • Campaign segments & tags
  • Unified inbox for delivery questions

Compliance & rollout notes

  • Promotional vs transactional templates separated
  • India DLT registration for SMS alerts
  • WhatsApp utility vs marketing conversation categories

Related playbooks

Engage

WhatsApp offer campaigns

Pick a segment, attach an approved template, schedule for today, and track reads and replies in one workspace.

Automate

Signup nurture journeys

Welcome, educate, and convert new users with a visual journey — waits, replies, and branches included.

More industries

Healthcare

Appointment lifecycle flows — confirmations, reminders, rescheduling, and follow-ups on SMS, WhatsApp, and email.

Banking & fintech

Authentication and payment flows — OTP over SMS, confirmations on WhatsApp, receipts by email.

Education

Application and admission workflows — verification, document reminders, and status updates.

Retail & e-commerce

Shape retail & e-commerce workflows during early access

Join the waitlist to influence journeys, inbox, and channel orchestration for your industry.