Industry solution
Appointment reminders and patient updates without front-desk overload
Appointment lifecycle flows — confirmations, reminders, rescheduling, and follow-ups on SMS, WhatsApp, and email.
The problem
Clinics lose hours to phone reminders. No-shows spike when patients miss calls. Staff copy appointment details between systems.
How Converix helps
Automated reminder journeys with two-way SMS or WhatsApp replies, reschedule branches, and post-visit follow-ups — with conversation history in one inbox.
Common plays in healthcare
- Booking confirmation via email + SMS
- 24h reminder with reply-to-reschedule
- No-show branch → offer new slots
- Post-visit feedback and follow-up care
- Secure test-result notification workflows
Workflow
Step through a cross-channel flow for this industry.
Appointment confirmations, reminders, and rescheduling without front-desk calls
Converix orchestrates
Add to patient audience · start reminder journey
Outcome
Patient confirms or reschedules without calling the front desk
Welcome to your new account
onboarding
10:02 AMto me
Your appointment with Dr. Mehta is scheduled for Tue, 18 Aug at 10:30 AM. Location: CityCare Clinic, Block B.
- Sending
- Sent
- Delivered
- Read
- Replied
Event
Appointment created
Customer state
Awaiting confirmation
Step 1 of 5: Booked · Email
Platform capabilities
- Two-way SMS reply handling
- Journey branches on patient response
- Template management for reminders
- Team inbox for clinical coordinators
- Scheduled sends and quiet hours
Compliance & rollout notes
- Design for healthcare privacy requirements — encryption and access control in roadmap
- Avoid PHI in promotional templates; use utility/authentication categories where applicable
- Audit trails for message delivery during early rollout
More industries
Retail & e-commerce
Order confirmations, shipping alerts, and delivery tracking — orchestrated from one workspace.
Banking & fintech
Authentication and payment flows — OTP over SMS, confirmations on WhatsApp, receipts by email.
Education
Application and admission workflows — verification, document reminders, and status updates.
Healthcare
Shape healthcare workflows during early access
Join the waitlist to influence journeys, inbox, and channel orchestration for your industry.